------------------------------------------------------------------------------------------------

1. How much is shipping?
Shipping depends on the quantity you order. Prices per box is normally between $18.00 - $45.00 per box. Example 144 1.5oz clear shot glasses are $45.00 to ship because there is 144 shot glasses in a box. For wedding flutes there are 24pcs in a box and price per box is $16.00. Mixing glasses on the other hand contains 48pcs in a box and the price for that is $32.00 to ship.

2. Can I order a quantity that is not listed?
You can order odd quantity such as 100pcs but you will be charge the quantity break price.

3. How do I send my logo to you?
There are three ways you can send your logo to us. The easiest and fastiest way to send artwork is sending via email. The Additional choice is sending it by fax. The third choice is sending it by mail.

4. Do you take rush jobs and if so, how much extra do you charge?
We accept all rush order jobs. Rush charges are listed underneath the standard pricing. If you do not see any rush prices please contact our customer service team.

5. Once I place an order, How long does it take before I get my order?
Our normal production time is around 4-7 working days. Once the order is finish we will ship the order, this may take from 1-5 working days, this depends in where you are located. NOTE: We ship from Miami, Florida 33172.

6. What is a screen charge for?
This is necessary for us to create your artwork for you shot glass. We first create a film, that is places in a special UV light machine that will burn the image onto the screen. The ink is then pressed through the screen to create your image.
A screen charge is a plate in which your logo is place and then duplicated on each glass that is being printed

7. Can I see my logo before you print it?
We can send a mock up of your logo either by fax or we can email it to you, but you must request the proof, otherwise we will not provide you with a proof.

8. Once I place an order either by internet or phone, do you send confirmation?
The way we send confirmation is by sending you a invoice via email. You should expect an invoice normally the next working day.

9. What is the minimum order on your glasses?
The absolute minimum is 12pcs

10. Can you print on two sides?
We can print on two sides, but there is a fee charge of $0.30 per glass.

11. Once I receive my glasses, what is your replacement policy if I receive broken glasses?
Customer are covered financially in case of breakage. There is no charge for broken items. However, because broken items cannot be replaced (quantities less than 36pcs), it is avisable that customers order enough extra to allow for the possibility of breakage.

12. Once I receive my glasses, and if I decided I need more glasses, what is the minimum order to do more glasses. Do I still pay for another screen charge?
For some reason you didn’t order enough glasses for your event, you can submit an order minimum quantity of 36pcs. You will not be charge another screen charge.

13. Is credit card the only way we can make a payment?
Credit card is the preferable way to make a payment to avoid delays, but you can send payment by check or money order. If you decide to send either a check or money order, the production time does not start until we receive your payment.

14. Are your glasses dishwasher safe?
Certain imprint on ceratain glassware are dishwasher safe. We do offer dishwasher safe and permanent ink imprinting. Please specify when placing an order.

15. Can you do other occasions besides weddings and birthdays?
We can do any occasion you want, if you don’t have art call our art department (305) 593-0911 and they make one for you.

16. Can you put the listed logos on items other than shot glasses?
You can put any supply art we offer on any items that we have on our website.

17. How do I figure my total charges?
The run down on all charges you must pay in order to place your order is as follow: Screen charge, Shipping and the screen printed item.

18. How are the logos and print applied?
Answer - We screen print our products, but occasionally if the logo have more then two colors we will screen print decals and hand apply them.

19. Can the print be removed?
Answer - If the product was applied with a decal then the answer is NO, the print cannot be removed. Decals are permanant. Direct print on ceramic are fired at a high temperature and the print cannot be removed. Our screen print on our glasses can be scratch only if the user intentionally scratch the surface of our product with hard edge tool. By doing so will damage the product and we do not replace abused products.

20. How long does the shot glass print last?
Answer - Decal and Direct print on our ceramic last forever. It is dishwasher safe and microwave safe. Metallic print are not Microwave safe. Direct prints on our Glassware are required for hand wash only. Glassware direct prints will only last about 40 commercial dishwashings. Decals on the the other hand will last forever.

21. How many colors can be used?
Answer - We can print as many colors as your like. I would recommend one color if you are on a budget. If it is a company trade mark logo that consist of 2 or more colors then I would definately recommend printing the colors that are on the logo.

22. What sizes can I imprint?
Answer - The size imprint determine on the product you selected. For shot glasses the imprint isn't very big, but you can read every detail clearly. If you want your logo to show up really big then we suggest your try another product that is bigger. Example( the 8oz Bud vase is very tall and you can use a long logo for it)

23. What formats do you accept art work?
Answer - We will accept clean, black and white, camera-ready art or electronic art (vector based with all text converted to curves/outlines). If not converted as outline we will print the file as is. We reserve the right to determine what is camera-ready art. If touch-up, redrawing, or design is required, an art time charge may apply. Electronic art is accepted for Mac or Windows and can be submitted on CD, floppy or Zip disc (100 MB capacity). Send Adobe Illustrator 10 or lower (.ai or .eps), Freehand 8 or lower (fh8 or .eps) or Corel Draw 9 or lower (.cdr or .eps). In the event you cannot provide vector based art, we will accept TIFF or JPEG, but only at the imprint size or larger. Grayscale art should be at least 300dpi and bitmap art should be no less than 600 dpi. If you are having trouble please call us toll free 800-979-9940

24. Do you trademarked logos?
Answer - We print anything you supply us or want us, but you are repsonsible for the printing we do for you. We do have a trademarked logos, but we charge for the design layout service, not the actually trademarked logo.

25. Can we submit a photograph for printing?
Answer - Yes, If it is a full color photograph we would call it a four color process. Only here at MugUsa we specialize in printing high quality images. If the image is in black and white then it would be consider only 2 colors.

26. Will you design for us?
Answer - Of course we will design for you. We offer a full graphic design service. Call us today and get a quote 800-979-9940

27. Do you match prices?
Answer - If you find any competitor of ours online who is beating our prices give us a call and we'll match them. Better yet we'll match and beat them.